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Home > About > FAQ
General Carpet Cleaning FAQs:
What is encapsulation and how does it work?
Isn't hot water extraction the best cleaning method?
Why do carpet spots return the next day?
Besides price, aren't all machines and chemicals basically the same?
FAQ's about Whittaker products:
Is the SmartCare® Carpet System safe for my carpet?
Can anyone on my staff use SmartCare®, or are there special requirements?
Where can I find information on how to use Whittaker products?
Why don't I have to let CRYSTAL DRY ® dwell after spraying onto carpet?
Will CRYSTAL DRY ® cleaning crystals build up on carpet fibers?
What can I expect from the 15" LOMAC® system under normal soiling conditions with no obstructions?
What can I do to clean up to the edges of walls?
Why can't I buy the SmartCare® system at my local distributor?
General Whittaker FAQs:
What is Whittaker's return policy?
How can I obtain service on my equipment or get a machine repaired?
What is encapsulation and how does it work?
Encapsulation is the process of encasing foreign soils in a clear polymer
that can be easily fractured and vacuumed away. Please refer to Encapsulation.
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Isn't hot water extraction the best cleaning
method?
Hot water extraction is certainly the most effective method
for removing soil. However, facilities traditionally clean with
water extraction only when carpets start to look bad (soiled).
The problem with this "restorative cleaning" is that
layers upon layers of dirt must build up before it is noticeable,
and cleaning at this point can leave up to 85% of the layered
grime and pollutants trapped in the carpet fibers. LOMAC® complements
hot water extraction by improving everyday soil removal during
scheduled vacuum cycles. Please refer to SmartCare® Carpet
System.
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Why do carpet spots return the next day?
In most cases returning spots are caused by over-wetting,
usually with hot water extraction. The liquid reaches all the
way down to the carpet backing and base of the fibers, where
most liquid spills collect. As the liquid dries at the carpet
fiber tips, more liquid containing soil is drawn up to the tips
- making it visible again. LOMAC® cleaning eliminates this
potential.
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Besides price, aren't all machines and chemicals
basically the same?
There are similarities in equipment, chemicals, and processes,
but Whittaker prides itself on being innovative and ahead of
the industry with world-class product offerings. You can be sure our products will be safe, productive, and easy to operate.
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Is the SmartCare® Carpet System safe
for my carpet?
SmartCare® has been proven safe by many of the largest carpet mills
and fiber manufacturers. It is even approved by the Woolsafe Organization.
Please see our Approvals list for
more information.
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Can anyone on my staff use SmartCare®,
or are there special requirements?
All SmartCare® equipment can be operated without special skills
or training, with no more physical effort than operating a vacuum. All
chemicals are numbered and color-coded for sure identification, and the
system is a simple 1-2-3 step operation.
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Where can I find information on how to use Whittaker products?
Please refer to the following pages:
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Why don't I have to let CRYSTAL DRY® dwell after spraying onto carpet?
With CRYSTAL DRY®, the dwell time is after agitation with our world famous LOMAC® machine. The brushing action helps comb
the polymer throughout the fibers - not just on top. Then the chemistry dries, encapsulating the soil, and is ready for recovery at
the next scheduled vacuum cycle.
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Will CRYSTAL DRY® cleaning crystals
build up on carpet fibers?
While harsh chemical cleaners can leave a sticky residue,
CRYSTAL DRY® becomes very brittle once it dries to fracture
easily. It can therefore be removed easily by vacuuming, which
may occur at any time without adverse effect. Please refer to Encapsulation.
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What can I expect from the 15" LOMAC® system
under normal soiling conditions with no obstructions?
A reasonable expectation should be to clean more than 2,000
sq.ft./hr. with manual spraying. By adding the Automatic Sprayer
Attachment, you can expect to cover at least 4,000 sq.ft./hr.
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What can I do to clean up the edges of walls?
Simply add the Side Brush cleaning tool, which extends 4" to
the outside of your LOMAC® machine. It snaps on easily
with no tools required.
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Why can't I buy the SmartCare® system
at my local distributor?
Whittaker sells its products only factory-direct because
it maximizes cost-effectiveness and personal service. We prefer
to get to know our customers, so they can give us firsthand feedback
and we can give them consistent pricing and supply arrangements.
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What is Whittaker's return policy?
Within 30 days, products may be returned for credit, less freight and a 20% restocking fee. Products must be in original packaging and in sellable condition. To make a return, contact customer service at (800) 422-7686 or e-mail returns@whittakersystem.com. When sending the equipment back, please do not use packing peanuts or shredded paper for padding. Be sure in insure all parcels.
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How can I obtain service on my equipment or get a machine repaired?
Visit our Service Department's Blue Ribbon site for information.
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